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Telephone Support

This services entitles our clients to a 9-5 pm telephone support  contract to contact our support team. All questions will be recorded and either answered there and then or escalated internally. The contract also includes free software upgrades within versions.

Remote Support

This is where a member of our support team can remote into a clients PC, physically take over the control and  diagnose any problems and try to resolve.

24 hour on Site Support 

This type of support provides the client with total technical cover 24 - 7 and caters for custom specifications dependant on client requirement.

First Class Technical Support

Back-up to all our customers - including structured training programs

Installations and/or assistance with installations Advice and assistance with integration with other Windows packages

 Priority telephone Hotline support, e-mail, Website and on-site support    

Email Support

This is when people email us with problems and we reply back to them with an answer or solution to the problem via email as well.

ALL OF THE ABOVE OPTIONS CAN BE SUPPORTED IN A 1,3 OR 5 YR SUPPORT CONTRACT.

 

 

Dedicated Personnel

A dedicated account manager will work with the nominated key Personnel to provide harmony between the corporate aims, strategies, time-scales and the products services and direction of the Integrated Solutions product range. There will be dedicated and named technical support staff. In this way, you will receive priority dedication,continuity of contact and cohesion between the sales and support functions within Integrated Solutions.

Unlimited Priority Telephone  Hot line Support

Integrated Solutions service support staff is available to provide telephone support.  All calls are forwarded to the nominated support team of Integrated Solutions.  Each call may contain one problem and are assigned a unique reference number for tracking purposes. Response to these calls will be by telephone.  This is followed up on request by a faxed or mailed response sheet outlining the problem and solution.

 

 

Hours Of Telephone Support

Telephone assistance will be available from 9am 5pm Monday to Friday (excluding public holidays) N.B. Additional cover can be negotiated if required.

Upgrades

All upgrades of Integrated Solutions software will be free of charge for a full year once the software maintenance contract is in place.  Customers will be notified of any new releases before their release date.

 
       

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Integrated Solutions Ltd  Tel: +44 (0)207 3088000